Attention: All returns must be previously authorized by us.

DO NOT send products to us without our permission.

Contact us, our team will show you the easiest and most convenient way to return the products to us and get a refund as quickly as possible!

Right of Withdrawal and Return Policy

1. Withdrawing from Your Purchase

As a consumer, you have the right to withdraw from your purchase and return a product for various reasons. Each reason is subject to specific conditions outlined below. These Purchase and Return Conditions apply in each case. Please read and accept them carefully before completing your order on our website.

1.1 Timeline for Exercising Your Right of Withdrawal

You have 14 calendar days to exercise your right of withdrawal:

For individual items: from the day you or someone designated by you receives the product.
For orders with multiple items: from the day you or someone designated by you receives the last item.

1.2 How to Exercise Your Right of Withdrawal

You can exercise your right of withdrawal by informing us of your decision through one of the following methods:

Your account on our website:

- Log into your account on Maantaoutdoor.com and go to the "Order History and Details" section
- Select the item you want to return and submit your return request
- Wait for your request to be approved and follow the instructions provided

Maantaoutdoor.com website:

- Go to our Contact page and fill out the form, selecting “Return Request” as the reason
- Wait for your request to be approved and follow the instructions provided

1.3 Return Conditions and Costs

You must return the products to Maanta Corp without undue delay and no later than 14 calendar days from the date you notify us of your decision to withdraw from the purchase agreement. The deadline is met if the goods are shipped back before the end of the 14-day period. Return shipping costs are the responsibility of the customer.

Return shipping cost:
Return shipments will be authorized and arranged by Maanta Corp. A prepaid return label will be provided, and $199 per package will be deducted from your refund after the product is inspected.
Packaging:
Products must be returned in their original packaging, in excellent condition, and without any tampering beyond what is necessary to assess their nature and functionality. All accessories and packaging present at the time of delivery must be included.
Damage and liability:
Maanta Corp reserves the right to reduce the refund if the product has been handled in a way that exceeds what is necessary to determine its characteristics and functionality.

If the above conditions are not met, Maanta Corp reserves the right to refuse the return or issue only a partial refund of the purchase amount.

1.4 Refund

The refund will be processed within fourteen (14) days from the date we receive the returned goods, using the same payment method selected for the original purchase. Please note that the customer assumes responsibility for the risks associated with return shipping.

1.5 Limitations to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Customized or made-to-order products: for example, shade sails, fabric panels, or roller shades made to specific sizes, colors, logos, or personalized features are excluded from the right of withdrawal.
Additional services already provided: such as personalized consultations, technical site inspections, or installation services.

1.6 Effects of Withdrawal

Exercising your right of withdrawal terminates the agreement, with both parties obligated to return the products and refund the payments. Any related service agreements will also be canceled accordingly.

2. Claims

2.1 Product Damage or Breakage During Shipping

The customer is required to inspect the goods immediately upon delivery.

If a third party accepts the delivery on behalf of the customer, the customer must inform them of the need to check the goods. The customer assumes full responsibility for any damage or loss if the third party signs for the package without inspecting it.

Visible damage: If the box, packaging, or outer wrapping appears damaged due to shipping, you must report it to Maanta Corp within 14 days of delivery so we can file a claim with the carrier.
Concealed damage: Concealed damage refers to defects or breakage that are not visible at the time of delivery because the outer packaging appears intact. In this case, you must report the issue to Maanta Corp as soon as possible and no later than 14 days from receipt so we can open a claim with the carrier and arrange a proper resolution.

To report any damage, the customer must complete the contact form on the maantaoutdoor.com website, selecting "Claim" as the reason and including the following:

Photos of the damaged item inside the original box, showing the product with all internal padding. The image must clearly show how the item was packed.
Photos of the packaging materials used inside the box (e.g., bubble wrap, foam, cardboard dividers, etc.).
Close-up photo of the shipping label with the tracking number (make sure it’s legible).
Two photos of the package from different angles showing all six sides:

- One photo should show the top and two sides.
- The other should show the bottom and the opposite sides.

IMPORTANT: The customer must keep the box and its contents as-is and must not discard anything, in case the carrier needs to perform an inspection.

2.2 Missing Items or Shipping Errors

If any item is missing, incorrect, or does not match the description on our website, the customer must report the issue within 14 days of receiving the shipment.

You can report a missing item or shipping error by filling out the contact form on maantaoutdoor.com, selecting "Claim" as the reason and providing all necessary details, including your order number and a description of the missing or incorrect item.

If an incorrect item is sent, Maanta Corp will cover the return shipping of the wrong product and the delivery of the correct one.

2.3 Lost Package

The customer must report a lost package as soon as possible, and no later than three (3) days after the expected delivery date indicated in the order confirmation.

You can report a lost package by filling out the contact form on maantaoutdoor.com, selecting "Claim" as the reason and including all relevant details such as your order number and a description of the issue.

Maanta Corp will begin the investigation process as quickly as possible. You will need to wait for the carrier's response, which typically takes at least ten (10) business days. Once the carrier provides an update, Maanta Corp will inform you of the outcome. Please note that in the case of lost packages, Maanta Corp is not directly responsible; however, we will do everything we can to assist and help resolve the issue.

3. Warranty

3.1 Limited Warranty

All products are sold by Maanta Corp, 18 Bridge Street Unit 2A, Brooklyn, NY 11201.

Unless otherwise specified in the product's technical specifications, the warranty period is two (2) years.

All Maanta Corp products are covered by a 2-year statutory warranty that protects against defects in materials or workmanship not caused by misuse.

If an issue arises, customers may submit a claim by filling out the contact form on our website, selecting “Claim” as the reason, and attaching the required documentation (description, photos, and proof of purchase).

Customers are responsible for inspecting products upon delivery and reporting any anomalies within two months of discovery.

The warranty does not cover damages caused by misuse, improper installation, normal wear and tear, or unauthorized modifications.

IMPORTANT: This warranty is valid only if the product is used correctly and in accordance with the installation and usage instructions. Installation requirements may vary based on ground conditions, anchoring points, local wind exposure, and other factors.

With this warranty, Maanta Corp guarantees that all newly manufactured products (shade sails, poles, wall mounts, and base plates) conform to the specifications listed in the product description at the time of delivery. A defect is considered present only if the product's quality or usability is significantly compromised.

This warranty excludes any defects or damage caused by improper use or failure to follow installation and maintenance guidelines. Normal wear is not covered. Additionally, products that have been altered, repaired, or no longer retain their original condition at the time of sale are not eligible.

Please refer to the warranty exclusions below for detailed information on product characteristics that are not considered defects, as well as the installation conditions required to maintain warranty coverage.

If the claim is deemed valid, Maanta Corp will, at its sole discretion, repair or replace the product within a reasonable timeframe.

This warranty applies exclusively to the original purchaser and is non-transferable.

Warranty Exclusions

This warranty does not cover damage or defects resulting from the following circumstances:

a. Weather conditions and acts of God:

Damage caused by strong winds, storms, hurricanes, hail, snow, lightning, or other extreme weather events.
Tears, warping, or structural failure resulting from adverse weather conditions.
Damage caused by water pooling on surfaces that are not adequately sloped for proper drainage.

IMPORTANT (for all products installed or exposed outdoors):
Do not leave products unattended during inclement weather. In the event of strong winds, heavy rain, hail, or similar conditions, you must take down or properly secure the product to avoid damage. Failure to do so voids the warranty.

Special notice for shade sails:
Shade sails must always be installed with proper tension and an adequate slope to ensure water runoff and prevent water accumulation. Installation without sufficient slope or incorrect tensioning may lead to deformation, damage, or structural failure of the sail, which is not covered by the warranty.

b. Improper use, negligence, and incorrect installation:

Damage resulting from misuse, neglect, abuse, or use for unintended purposes.
Incorrect installation or failure to follow the provided instructions.
Structural or functional damage caused by improper mounting of supports, anchors, or accessories.
Damage due to unauthorized modifications, repairs, or additions without prior written approval.
Malfunctions or defects caused by poor maintenance or failure to follow maintenance instructions.

c. Accidental damage and third-party causes:

Defects or damage caused by accidents or third parties.
Damage resulting from theft, loss, or exposure to external hazards unrelated to product quality (e.g., barbecues, fireplaces, ovens, power cables, irrigation systems, plants, etc.).
Damage from direct heat, sparks, or embers from open flames.

d. Aesthetic aspects, wear and natural material behavior:

Normal wear from sun exposure, weather, and prolonged use.
Superficial scratches, discoloration, or surface corrosion on metal or fabric parts that do not affect performance.
Creases, ripples, micro-perforations, abrasion marks, or visual alterations that do not impact product functionality.
Changes in chemical composition, color shifts, or fading due to UV exposure or environmental conditions.

e. Damage from chemicals or excessive stress:

Damage caused by exposure to chemicals (including chlorine) or contact with aggressive substances.
Damage from over-tensioning, mechanical abrasion, or exposure to open flames.

f. Limitations of liability:

Indirect or consequential damages of any kind, including personal injury, damage to buildings, or surrounding property.
The warranty does not cover any removal, reinstallation, or labor costs for replacement parts or products.
Any claims beyond those expressly covered by this warranty are excluded.

Warranty Limitations

Disclaimer of Warranties and Liability

All warranties and conditions (whether express, implied, statutory, or otherwise) related to the Product or its supply are expressly disclaimed. Maanta Corp shall not be liable for any loss or damage suffered by any person (including the purchaser of the Product) in any way connected to or arising from the Product or its use (including losses or damages resulting from Maanta Corp’s negligence or attributable to it). If Maanta Corp’s liability for breach of warranty, condition, or any statutory obligation that cannot be excluded can be limited, then Maanta Corp’s liability is limited to the maximum extent permitted by law. Where multiple limitation options exist, Maanta Corp will choose, at its sole discretion, how the limitation is applied.

The company shall not be liable for any incidental, consequential, special, liquidated, exemplary, or punitive damages, nor for any loss of revenue, profits, use, or goodwill, whether based on contract, tort (including negligence), or any other legal theory, arising from a breach of this warranty or in connection with the sale, installation, maintenance, use, operation, or repair of any product or service. Under no circumstances shall the company’s liability exceed the purchase price of the product or service provided.

Important Note

The color of our fabrics may vary slightly depending on your screen settings.

The actual measurements of shade sails may differ from the specified dimensions. Sails are measured from D-ring to D-ring and, unless otherwise noted, have a concave shape (curved inward). Proper installation with adequate tension is essential for both appearance and performance, so minor differences in measurements are not a defect.

3.2 Safety Warnings and Installation Instructions

Shade sails must be securely installed and evenly tensioned to reduce wind load on the fabric.
Loose or poorly tensioned fabric can lead to premature wear or damage.
Soft or sagging fabric may malfunction and cause future failure.
These issues are not caused by UV rays and are not covered by the warranty.
Regular maintenance is essential to ensure proper tension.

While all Maanta Corp structures are tested for weather resistance, we do not recommend or guarantee the use of sails in wind conditions exceeding the specified limits (see product specs).
The warranty is valid only if the product is properly anchored using a suitable and secure system.

We do not cover damages caused by ground contact, external objects, extreme weather, or other acts of God.

We strongly recommend removing the sail when not in use.

The warranty only covers safe, sensible use in accordance with the usage guidelines.

Mounting systems must be selected based on wall structure and securely installed.

Maanta Corp products must be used with weather conditions in mind. In windy conditions, extra caution is required.
We do not recommend or guarantee the use of sails during strong winds or above the rated limits.
The sail should be taken down when left unsupervised.
The warranty does not cover damages caused by:

Wind
Fire
Theft
Vandalism
Misuse

3.3 Installation Considerations

Space and anchoring points available
Size and shape of the sail
Strength of existing structures
Sun direction and angle
Feasibility of using fixing poles
Distance from grills, ovens, power/telephone lines, irrigation systems, plants, etc.

Other site-specific considerations may apply.
Shade sails should not be left flapping or moving freely, to avoid fabric damage.
They should not be used for climbing, walking, as hammocks, trampolines, or for any purpose other than sun or rain protection.
Maanta Corp shade sails are designed to provide UV protection and outdoor comfort.
Proper tension and anchoring are essential for safety and product longevity.
Inspect regularly. Exposure to chemicals such as chlorine can damage the fabric.
Before using any chemicals nearby, please contact Maanta Corp’s technical support.
Do not light fires under or near the sail.
Temporarily remove the sail in case of thunderstorms, high winds, or snow.
Sails must always be removed if they cannot be protected from sudden storms.
Because wind speeds can vary and gusts may be severe, we always recommend removing waterproof sails during unpredictable conditions.
The warranty is valid only if the user does not alter the tensioning systems or any system components.
The customer is responsible for the design, permits, engineering, and/or construction of the installation site.
Any damage caused by improper installation (including but not limited to: design flaws, missing permits, faulty construction, or unsuitable materials) is excluded from warranty coverage.

FAQ – Frequently Asked Questions about Returns, Claims, and Warranty

Right of Withdrawal

1. How long do I have to exercise the right of withdrawal?
You have up to 14 days from the delivery date to notify us of your decision to withdraw.

2. How can I request a return?
You can exercise your right of withdrawal through:

Your Account on Maantaoutdoor.com: Log in, go to the “Order History and Details” section, select the product, and submit your return request.
Contact Form on Maantaoutdoor.com: Go to the Contact page, select “Return Request,” and fill out the form.

3. Who pays for return shipping?
Return shipping costs are the customer’s responsibility. However, original shipping costs will be refunded only if the entire order is returned.

4. What condition must the returned product be in?
The product must be:

In its original packaging and in excellent condition.
Complete with all accessories included at the time of delivery.
Not used beyond what is necessary to inspect its nature and functionality.

5. How long does it take to receive a refund?
The refund will be issued within 14 days after the returned item is received, using the same payment method used for the original purchase.

6. Can I return a customized product?
No, custom or made-to-order products (such as shade sails, panels, or roller shades made to specific dimensions, colors, or with logos) are not eligible for return.

Shipping Damage and Order Issues

7. What should I do if the package arrives damaged?
If the package or packaging is visibly damaged upon delivery, report the issue to Maanta Corp by filling out the contact form on Maantaoutdoor.com and selecting "Claim."

8. What is considered hidden damage?
A hidden damage is a defect or damage that is not visible at the time of delivery because the external packaging appears intact. In such cases, submit a claim using the contact form on Maantaoutdoor.com, selecting "Claim."

9. What information is needed for a shipping damage claim?

Photos of the damaged item inside the original box, including all original padding.
Photos of the packaging material (bubble wrap, foam, cardboard dividers, etc.).
Close-up photo of the shipping label showing the tracking number.
Photos of the package from multiple angles, showing all six sides.

10. What if an item is missing from my order or I received the wrong product?
Report the issue within 14 days of delivery by filling out the contact form on Maantaoutdoor.com, including your order number and a description of the missing or incorrect item.

Warranty and Claims

11. What issues are covered under warranty?
The warranty covers:

Manufacturing defects
Abnormal wear and tear not consistent with regular use
Assembly issues due to product defects

12. How do I submit a warranty claim?
Complete the contact form on Maantaoutdoor.com, selecting "Claim" and attach:

Photos and/or video clearly showing the product defect
Detailed description of the issue encountered

13. What if the problem is caused by improper use?
If the product is functional and free of defects, and the issue is caused by misuse, the warranty claim will not be accepted.

14. Where can I find the list of warranty exclusions?
Please refer to our Warranty Terms for a detailed list of warranty exclusions and applicable conditions.